What do the ivory-billed woodpecker, a brontosaurus, and customer service all have in common?

Some would say they have all become extinct.

There are plenty of reasons for the lack of customer service in today’s society:

  • Cost cutting
  • Inadequate training
  • Lack of employee empowerment
  • Poor motivation

Just as often, there are companies that simply don’t understand what their customers want, and some simply don’t care.

The Anecdata Customer Service Review {Anecdata, for short} seeks to be a central destination to collect incidents of both good AND bad customer service from the consuming public. While there are plenty of blogs on the Internet that provide a single customer’s perspective on the quality of service, Anecdata seeks to present the opinions of the vocal majority. By collecting, editing, organizing, and analyzing your stories, these insights will be the basis for a book intended to identify what is good customer service, and what is not. Hopefully, the business community at large will take note in order to improve their service delivery. The book will be geared not only to the business community, but to the general public as well.

We’re all consumers. And everyone has a story.



Your story may be as long or as short as you wish, and you may submit as many stories as you want.

Our goal is to collect over 1000 personal stories by the end of June 2017, with high hopes of publishing the Anecdata book sometime in early 2018.

There is no guarantee that your story will be selected, or that it will not be appropriately edited.  Of course, names of submitters will not be used without permission from the person submitting the story.

If you have any questions about the Anecdata Project or the Project Director, please contact us.